Customer Content Specialist

Job Summary

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions. In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

We’re Looking For a Candidate Who Is

• A team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• 3+ years of experience in content creation, customer service, or related field required
• BA degree in a communication-related field required
• Knowledge of SEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus

You Will Be a Good Fit If You Have

• Excellent customer service and communication skills (service industry background a bonus)
• Attention to detail and experience with proofreading
• Ability to handle multiple tasks in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Word, Excel, and Web applications (along with basic keyboarding skills)