Customer Care Associate

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

What this job can offer you

• Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
• Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
• Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission]

What you bring

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
• Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
• Experience using CRM tools to manage customer interactions and support workflows.
• Proven ability to collaborate with multiple stakeholders who have varying priorities.
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
• Fluent in written and spoken English.

Nice-to-have

• Experience working remotely or in a fast-growing organization.
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems.

Key Responsibilities

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Practicals

• You'll report to: Manager, Customer Care
• Team: Customer Experience - Customer Care
• Location: For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Rais