CTMS Operations Analyst

How This Role Makes a Difference

The CTMS Operations Analyst executes CTMS site and study build configuration, performs build quality control, provides technical support to Care Access users, and produces CTMS-sourced operational reporting to enable final build acceptance and platform governance. The Analyst prepares work for CTMS Operations Manager review, triages incidents, maintains runbook artifacts, and drives first-pass build quality. This role supports the CTMS Operations Manager’s responsibilities for platform governance, release/change-control, vendor coordination, and enterprise reporting

How You'll Make An Impact

• Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance.
• Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics.
• Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned.
• Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making
• Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
• Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
• Maintain accurate build documentation and audit trails for study readiness and compliance.
• Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated.
• Assist with onboarding and training of new CTMS Analysts and temporary staff.

The Expertise Required

• Working knowledge of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or comparable CTMS preferred).
• Strong attention to detail and experience executing QC/checklist work.
• Ability to run and interpret CTMS exports/queries and translate results for non-technical stakeholders.
• Practical experience creating operational reports and dashboards (Conductor, Excel, BI tools).
• Effective written and verbal communication for user support and cross-functional interaction.