CRM Architect

Accountabilities:

• • Serve as the lead architect for Microsoft Dynamics 365 CE implementations, upgrades, integrations, and transformation initiatives.
  • Design scalable, secure, and performance-optimized CRM solutions across Sales, Customer Service, Marketing, and Field Service.
  • Translate complex business requirements into comprehensive architectural designs, technical specifications, and solution blueprints.
  • Lead solution configuration, custom development, workflow automation, Power Automate implementations, and data migration activities.
  • Provide technical direction and mentorship to developers, consultants, testers, and other delivery team members.
  • Collaborate with business stakeholders, IT teams, leadership, and external vendors to align CRM solutions with strategic objectives.
  • Establish governance and architectural standards for Dynamics 365 customizations and Power Platform components.
  • Ensure solutions follow Microsoft best practices, enterprise architecture standards, security requirements, and performance expectations.
  • Lead performance optimization, code reviews, technical quality assurance, and resolution of complex architectural issues.
  • Monitor the Dynamics 365 product roadmap and recommend new capabilities that can improve business processes and customer experiences.
  • Support project planning and budgeting activities in collaboration with leadership.
  • Contribute to pre-sales and solutioning activities, including technical discussions and client-facing solution development, where applicable.
  • Help delivery teams adopt effective CI/CD practices and maintain reliable deployment processes for CRM solutions.

  Requirements:

  • 8+ years of professional experience with Microsoft Dynamics CRM / Dynamics 365 CE, including multiple full-cycle enterprise implementations.
  • Strong expertise in Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.
  • Deep understanding of D365 data modeling, integration architecture, security models, APIs, and Azure services such as Azure Logic Apps.
  • Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development.
  • Experience implementing CI/CD processes for Dynamics 365 using Azure DevOps.
  • Strong understanding of enterprise architecture principles, scalability, security, performance, and integration patterns.
  • Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Proven ability to provide technical leadership, mentor delivery teams, and make sound architectural decisions.
  • Strong analytical and problem-solving capabilities, with a structured approach to complex technical challenges.
  • Microsoft Certified: Power Platform Solution Architect Expert or an equivalent certification is preferred.
  • Experience integrating CRM solutions with ERP platforms, such as Dynamics 365 Finance & Operations, is an advantage.
  • Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer is a plus.
  • Experience in finance, healthcare, public sector, or other complex enterprise environments is advantageous.
  • Previous pre-sales experience is preferred, although candidates with strong technical acumen may be supported in developing this capability.
  • Must be legally authorized to work in Canada; the position is currently available to candidates located in eligible Canadian provinces and territories.

  Benefits:

  • CAD $95,720–$150,417 base salary, depending on location, qualifications, skills, education, experience, and competencies.
  • Additional performance-based incentives aligned with individual and organizational performance.
  • Fully remote / work-from-home opportunity.
  • Medical, dental, and vision insurance for eligible employees.
  • Comprehensive Employee Assistance Program.
  • Retirement savings plan.
  • Paid time off and paid holidays.
  • Paid learning days and opportunities for continued professional development.
  • Opportunity to work on complex, enterprise-scale CRM and digital transformation initiatives.
  • Exposure to Microsoft Dynamics 365, Power Platform, Azure, and modern enterprise integration technologies.
  • Opportunity to provide technical leadership and influence CRM architecture and transformation strategy.
  • Inclusive workplace with reasonable accommodations available throughout the recruitment process.
  • Immediate vacancy with the opportunity to start as soon as possible.