Credentialing and Enrollment Supervisor
About the role
Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Credentialing and Enrollment Supervisor at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
We’re looking for a Supervisor to lead and evolve key initiatives within our Credentialing team, with a strong focus on developing our internal Credentialing and Delegated Credentialing processes and teams. This role plays an integral part in improving how BetterHelp creates a more efficient, scalable, and partner-focused credentialing function by improving our interactions with both providers and delegated payers.
What will you do?
Systems & Workflow Optimization
- Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team
- Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners
Cross-Functional Leadership & Coordination
- Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment
- Build strong cross-functional relationships and improve coordination across teams
- Establish clear ownership and collaboration models to ensure seamless execution across touch points
Data, Reporting & Insights
- Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools)
- Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
- Translate data into clear, actionable insights that drive continuous improvement and influence business decisions
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person.