Creative Operations Manager (Contract)

About the Role

This role is the operational hub of our creative team, owning how work moves from request to final delivery. You’ll manage a high-volume pipeline of 100+ projects, ensuring clear briefs, balanced team workloads, and on-time, high-quality execution.

You’ll partner closely with cross-functional teams—including Performance Marketing, Product, Sales, CRM, and Experiential—to translate business needs into actionable creative plans. From intake and resourcing to QA and delivery, you’ll keep projects organized, on track, and aligned to goals.

The work spans performance campaigns, product launches, digital merchandising, CRM, and event creative—making this a highly visible role with direct impact on the speed, quality, and effectiveness of our creative output in a fast-paced, high-growth environment.

Key Responsibilities

• Own and optimize the end-to-end creative pipeline: Oversee 100+ active projects in Asana, ensuring accurate status tracking, timely progress updates, and proactive identification of risks or bottlenecks
• Lead creative intake, prioritization, and resourcing: Review new requests (5–10 weekly), validate briefs for completeness, and assign work based on team bandwidth, skillset, and timeline alignment
• Act as the central creative project manager across cross-functional teams: Partner closely with marketing, product, sales/shopper, and CRM teams to align on priorities, timelines, and deliverables
• Drive high-quality creative briefing and execution: Translate requests into clear, actionable briefs for design and creative teams; facilitate brainstorms, define timelines, and ensure strong project kickoff and follow-through
• Ensure quality control and on-brief delivery: QA all assets against briefs, brand standards, and accuracy requirements; manage legal reviews where needed before final approvals
• Own stakeholder communication and delivery: Serve as the primary point of contact for requestors—providing updates, resolving issues, and ensuring seamless final asset delivery
• Manage asset organization and system integrity: Maintain clean, accessible file structures in Google Drive and ensure all final deliverables are properly stored and documented
• Support high-volume, multi-channel creative production: Oversee assets across performance media, product development (beverage), CRM, digital merchandising, and experiential/event channels

Qualifications Requirements

• Bachelor degree in Marketing or related field
• 5+ yrs Creative Project Management/Operations or Creative Resourcing
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Skilled at developing and refining creative briefs to ensure clarity and completeness before execution
• Experience managing timelines and workback schedules for creative teams