CQI Specialist

Essential Duties & Responsibilities

The CQI Specialist supports the Hotline's continuous quality improvement function, contributing to the implementation, monitoring, and reporting of quality improvement activities across clinical, operational, and administrative functions. This is an entry-level quality improvement role designed for an emerging professional with a foundational understanding of QI principles who is eager to develop within a dynamic, mission-driven program environment.

The CQI Specialist reports directly to the Manager, Data and Analysis. As a key personnel designee, this role carries meaningful responsibility and visibility, contributing directly to the Hotline's compliance with quality standards and its culture of continuous improvement.

How You Will Contribute

As the CQI Specialist, you will perform the following and/or similar activities:

Continuous Quality Improvement Administration (35%)

• Support the maintenance and ongoing implementation of the Hotline's Continuous Quality Improvement (CQI) Plan, ensuring activities are executed on schedule and documented thoroughly in alignment with HRSA requirements.
• Assist in coordinating and facilitating the weekly CQI meeting, data/evaluation meeting(s), and any additional meetings required to disseminate CQI updates and action items to the Hotline team.
• Track CQI cycle activities across planning, implementation, monitoring, and evaluation phases; flag delays or gaps to the Manager, Data and Analysis.
• Develop and disseminate surveys and other instruments to internal and external stakeholders to support quality assessment activities.
• Monitor program performance from a quality improvement perspective; assist in coordinating functional team members' CQI-related assignments in alignment with contract and stakeholder requirements.

Quality Monitoring & Corrective Action Support (25%)

• Maintain detailed records on quality monitoring and metrics scores for all counselors, shift leads, teams, and functions; communicate scoring and performance status through regular, structured communications.
• Support the development and tracking of corrective action plans (CAPs), ensuring documentation of timelines, responsible parties, and outcomes.
• Assist in identifying performance gaps through quality monitoring data and collaborate with supervisors and team leads to develop targeted improvement strategies, administratively and programmatically.
• Assist the Hotline Services Manager and Manager of Data and Analysis in the weekly review of incident reports for quality and accuracy; identify patterns that may signal systemic quality issues requiring escalation.

Compliance & Quality Reporting (20%)

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