Coupa Change Management Lead, Manager
About the role
Imagine joining a fast-growing practice at the forefront of cloud technology, where high-impact client work comes with genuine work-life balance and real support for your growth. That’s what you’ll find in our Coupa practice at CrossCountry Consulting – a leading Coupa Services Partner and named Partner of the Year that guides clients through the full project lifecycle and beyond.
As a Change Management Lead, you’ll be a trusted advisor to clients, bringing hands-on transformation experience and technology expertise to deliver solutions that drive lasting adoption and results. You’ll lead the change management workstream on engagements while managing people and helping grow the practice. Along the way, you’ll collaborate with a team that holds itself to a high standard and invites you to contribute beyond client delivery.
What You’ll Do
Lead Delivery
Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
Develop and deliver communications and training materials, including job aids and instructor-led trainings
Monitor user readiness and adoption, identifying gaps and recommending solutions
Work collaboratively with functional and technical teams to ensure the people side of change is prioritized in delivery
Define and track success metrics, providing updates to project leadership and clients
Develop and Mentor the Team
Mentor team members through coaching, regular ongoing feedback and annual performance reviews
Actively support project teams in resolving complex issues
Contribute to Practice Growth
Engage in internal initiatives such as knowledge sharing, recruiting, or methodology development
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
What You’ll Bring
Experience
6+ years of relevant experience in change management, consulting, or SaaS implementations
Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations
Proven success delivering to large, complex, multi-stakeholder enterprise clients
Track record of mentoring junior team members and building strong client relationships
Skills
Proficiency in communication planning, stakeholder mapping, and training design
Proven project management skills with the ability to thrive in fast-paced, dynamic environments
Ability to influence and manage senior and executive-level stakeholders
Strong workshop facilitation and executive-level presentation skills
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
Qualifications
Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management
Coupa certification preferred
Change management certification (e.g., Prosci, CCMP) preferred
Willingness to travel when required by clients during critical milestones, approximately 25–50%