Counsellor

Accountabilities:

• • Provide confidential, single-session, solution-focused counselling to young people through both phone and live chat, moving between service modalities during shifts.
  • Conduct appropriate risk assessments and develop safety plans relating to youth safety, including suicide and self-injury, child welfare, substance use, and threats toward others.
  • Exercise sound independent judgment and recognize situations requiring escalation to management or appropriate external services.
  • Maintain professional boundaries and demonstrate composure and professionalism when supporting individuals experiencing intense emotions or challenging situations.
  • Apply a person-centred, strengths-based, empowering, and non-judgmental counselling approach that respects client autonomy.
  • Communicate with empathy, curiosity, professionalism, and cultural sensitivity while adapting to changing client needs.
  • Integrate individual counselling style and personality with the established clinical model and service standards.
  • Participate actively in individual and group supervision, clinical consultations, coaching, training, team meetings, and other scheduled activities.
  • Collaborate respectfully with colleagues and contribute positively to a supportive, inclusive, and high-energy workplace culture.
  • Apply a commitment to diversity, inclusion, equity, accessibility, and respectful service delivery in all interactions.

  Requirements:

  • Bachelor's or master's degree, or diploma, in Social Work, Counselling, Psychology, Sexology, Child and Youth Care, Social Services, or a related field; equivalent experience in crisis work and counselling may also be considered.
  • 1–2 years of experience in crisis intervention and/or counselling, with practicum or placement experience considered relevant.
  • Strong practical skills in risk assessment and safety planning, particularly in situations involving youth at risk.
  • Knowledge of relevant national and provincial legislation concerning youth at risk and appropriate referral processes, including emergency services and child protection authorities.
  • Excellent spoken and written English communication skills; French proficiency is required for bilingual positions.
  • Strong written communication and typing skills to effectively provide counselling through live chat.
  • Ability to work independently, exercise sound judgment, manage challenging situations, and determine when escalation or referral is appropriate.
  • Strong professional boundaries, emotional resilience, empathy, curiosity, and a non-judgmental approach.
  • Commitment to client autonomy, strengths-based practice, diversity, inclusion, equity, and accessibility.
  • Ability to thrive in a dynamic, fast-paced environment while maintaining quality and professionalism.
  • Stable, dedicated high-speed internet connection with minimum speeds of 25 Mbps download and 10 Mbps upload to the work device.
  • Ability to maintain a closed, private workspace suitable for confidential counselling sessions.

  Benefits:

  • Compensation: CAD $31.20 per hour.
  • Employment: Permanent part-time position.
  • Remote work: Open to candidates residing anywhere in Canada except Ontario and Quebec.
  • Regional preference: Candidates located in British Columbia and Alberta may be particularly well positioned for the overnight scheduling requirements.
  • Rotational overnight schedules: Multiple options are available, including shifts generally running from approximately 20:00–04:30 ET or 22:00–07:00 ET.
  • Training: Dedicated training sessions are scheduled before the regular shift rotation begins.
  • CAAT Pension Plan.
  • Wellness programs supporting employee wellbeing.
  • Recognition awards for employee contributions.
  • Employee and Family Assistance Program (EFAP).
  • Opportunities for ongoing supervision, coaching, clinical consultation, and professional development.
  • Meaningful opportunity to support youth through accessible, confidential mental health services.