Counsel, Policy Manager
About the role
See yourself at Twilio
Join the team as Twilio’s next Counsel, Policy Manager
About the job
This position is needed to enable Twilio’s Government, Policy and Regulatory Affairs Team in APJ to manage the increasing regulatory work and to support the businesses’ aims in the region. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications and technology. You will support Twilio in understanding and fulfilling its telecommunications regulatory compliance obligations in various countries within the APJ region. The ideal candidate for this role is someone who not only understands the regulatory landscape but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.
Responsibilities
- Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.
- Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.
- Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.
- Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.
- Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.
- Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.
- Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.
- Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.
- Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.