Correspondence Specialist II, Quality Relations

About the Role

Nightingale College is looking for a Correspondence Specialist II to join our Quality Relations team — a role built for someone who takes real ownership of communication and turns high-volume inboxes into smooth, learner-first experiences. You'll be the voice behind timely, accurate, and professional responses to the learners, faculty, and stakeholders who count on Nightingale every day. This is a Level II role: you'll take full ownership of an assigned inbox, building on foundational correspondence skills to manage it independently while keeping quality and consistency front and center.

What You'll Do

• Manage the full inbox for assigned functions, responding to inquiries within established service levels.
• Categorize, prioritize, and resolve learner inquiries, escalating when necessary.
• Draft, edit, and send professional communications to learners, faculty, and other stakeholders.
• Ensure consistent use of CRM, SIS, and communication tools for tracking and documentation.
• Identify patterns or recurring issues in inquiries and recommend process improvements.
• Collaborate with peers and other departments to resolve complex or multi-step issues.
• Support overflow and shared inbox operations as needed.
• Assist in pre- and post-semester projects related to learner communications.

What You Bring

Minimum Qualifications

• Associate degree required (bachelor's preferred), or equivalent experience
• 1–2 years of experience in learner support, customer service, or operations
• Strong written communication skills you can point to with confidence
• Ability to multitask in a high-volume environment without sacrificing accuracy or professionalism

Preferred Qualifications

• Bachelor's degree
• Experience using CRM or ticketing systems

Why Nightingale

Nightingale isn't just a workplace — it's a high-impact community, and every inbox reply you send is a chance to show a learner they matter. If you thrive on solving problems, love clear and thoughtful writing, and want your day-to-day work to genuinely move people forward, we'd love to hear from you.

Budgeted Hiring Range

$31.50

—

$34.50 USD