Corporate Account Manager

Accountabilities:

• • Manage a portfolio of strategic and high-value customer accounts, serving as the primary business point of contact and building trusted relationships across multiple levels of each organization.
  • Conduct regular business reviews and customer engagements to increase product adoption, demonstrate value, identify opportunities, and support customers in achieving their business objectives.
  • Proactively identify at-risk accounts, diagnose potential barriers to retention, and coordinate with internal teams to resolve issues and improve customer outcomes.
  • Drive renewals and expansion opportunities by developing account growth plans, creating quotes, managing sales cycles, negotiating contracts, and closing upsell and cross-sell opportunities.
  • Maintain an active pipeline of expansion opportunities and accurate revenue forecasts, working toward and exceeding established sales and revenue targets.
  • Research customer organizations and understand their business processes, priorities, and growth opportunities in order to provide relevant, consultative recommendations.
  • Maintain accurate account information, customer activity, pipeline data, and forecasts within Salesforce and other relevant sales tools.
  • Stay current on the commercial service contractor industry, product capabilities, and sales methodologies through ongoing training and certification.
  • Collaborate closely with Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to ensure a coordinated customer experience.

  Requirements:

  • Bachelor’s degree or equivalent combination of education and experience, with 4+ years of account management or comparable B2B sales experience.
  • Proven success managing customer relationships, retaining accounts, growing revenue, and consistently achieving or exceeding sales quotas.
  • Strong experience selling SaaS solutions, with a solid understanding of consultative selling and the B2B sales cycle.
  • Demonstrated ability to develop relationships with stakeholders at all levels within customer organizations, including executive audiences.
  • Strong presentation, reporting, negotiation, and business communication skills, with the ability to communicate professionally with both internal and external stakeholders.
  • Excellent listening, discovery, analytical, and problem-solving abilities, with a customer-first approach to understanding business needs and recommending solutions.
  • Highly organized and capable of managing multiple priorities, customer engagements, sales opportunities, and deadlines in a fast-paced environment.
  • Resourceful, intellectually curious, proactive, and comfortable taking ownership of challenges and driving initiatives through to completion.
  • Proficiency with tools such as Google Workspace and Salesforce; familiarity with Gong, Zoom, or Google Meet is preferred.
  • Previous experience with remote customer management and some travel experience is preferred; the role may require travel of less than 15%.
  • Ability to collaborate effectively across teams while remaining accountable for individual revenue and retention outcomes.

  Benefits:

  • Competitive compensation package.
  • Medical coverage through Cigna, with PPO and HDHP options.
  • Health Savings Account with company contributions.
  • Dental and vision insurance.
  • Flexible Spending Account and Dependent Care Account.
  • Company-paid life insurance, short-term disability, and long-term disability coverage.
  • Voluntary supplemental life, critical illness, accident, and pet insurance.
  • 401(k) plan with up to a 3% employer match and no vesting period.
  • Flexible paid time off policy.
  • 10 company holidays.
  • Parental leave.
  • Paid time off for volunteering.
  • Employee reimbursement program supporting wellbeing, technology, and professional development.
  • Remote work environment with meaningful ownership, collaboration, and opportunities for professional growth.
  • Eligibility is limited to candidates residing in one of the following states: AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, or WA.