Coordinator, Learning Services

About the Role

That’s why we’re seeking a Coordinator, Learning Services accountable for supporting the Learning Services team by executing defined LMS operational, administrative, and delivery support processes accurately, efficiently, and consistently. This role assists with routine LMS builds and updates, learning content administration, Learning Inbox support, labcontent uploads and support, standardized reporting, and documentation management to help ensure timely and accurate delivery of training programs.

The Coordinator operates within established SOPs, templates, and build standards, performing high-volume, repeatable activities while maintaining strong attention to detail and accuracy. Working closely with the Associate and Senior Manager, this role helps ensure operational consistency while escalating complex technical issues, risks, or requirements that fall outside established processes.

This role is intended to provide foundational experience in learning operations and LMS administration while supporting the efficient delivery of Learning Services programs. The ideal candidate demonstrates strong organizational skills, attention to detail, comfort learning new technology systems, and the ability to manage multiple priorities in a fast-paced environment. Previous LMS experience is beneficial but not required.

Key Responsibilities

• Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards.
• Upload, organize, maintain, and retire learning content within the LMS according to defined standards.
• Manage learner enrollments, assignments, access requests, and course lifecycle updates.
• Maintain catalog accuracy, metadata, version control, and system hygiene across assigned LMS activities.
• Execute standardized LMS reports, including participation, completion, and compliance tracking.
• Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency.
• Support uploads and related LMS administrative activities.
• Identify and escalate system issues, process gaps, or risks to the Associate or Senior Manager.
• Serve as the first point of contact for Learning Inbox inquiries and LMS support requests.
• Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues.
• Provide timely and professional communication regarding support requests, status updates, and next steps.
• Document issues accurately and escalate complex technical problems or requests beyond defined scope.
• Support learners and internal stakeholders by following established support processes and escalation pathways.
• Track assigned LMS requests, tasks, and deliverables