Coordenador(a) de Operações de Sistemas de TI - Operação de Sistemas

Accountabilities

• • Lead and coordinate teams responsible for systems incidents and N1, N2, and N3 technical support, ensuring effective resolution and service continuity.
  • Manage systems problem management, identifying root causes and driving corrective and preventive actions.
  • Oversee SRE, reliability, monitoring, and observability practices to improve the stability and performance of technology environments.
  • Manage capacity, availability, and business continuity initiatives, anticipating operational risks and ensuring appropriate service levels.
  • Manage the team's budget, monitoring resources and expenses in alignment with operational priorities.
  • Coordinate technology suppliers and service providers, monitoring delivery, performance, and adherence to agreed expectations.
  • Support continuous improvement across systems operations by identifying opportunities to increase efficiency, reliability, and quality.

  Requirements

  • Bachelor's degree in Technology or a related field; postgraduate studies or an MBA in IT management are desirable.
  • Proven experience supporting and maintaining technology environments, preferably in a systems operations leadership or coordination capacity.
  • Advanced knowledge of SQL and Python.
  • Solid understanding of cloud services and technology infrastructure.
  • Knowledge of data architecture and its application within technology operations.
  • Good understanding of ITIL principles and service management practices.
  • Familiarity with ERP systems is desirable.
  • Experience monitoring data pipelines is a plus.
  • Strong leadership, organizational, analytical, and problem-solving skills, with the ability to manage teams and multiple operational priorities.
  • A proactive, ownership-oriented mindset, with strong collaboration skills and the ability to work effectively in a dynamic environment.

  Benefits

  • Fully remote work model in Brazil.
  • Full-time employment.
  • Meal or food allowance.
  • Medical and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Profit-sharing program.
  • Transportation allowance.
  • Year-end holiday bonus.
  • Access to Zenklub for mental and emotional well-being, including nutrition consultations.
  • Wellhub membership for physical activities and wellness.
  • OnHappy travel and leisure benefits.
  • Edu-k learning and development platform.
  • Internal Leadership Academy and leadership training.
  • Galena access to courses from leading educational institutions.
  • Childcare assistance.
  • Family support benefits, including additional home-office arrangements for parents of young children.
  • Dependent assistance for children with disabilities.
  • Baby kit for new parents.
  • School-material assistance for eligible children.
  • Happy Kids activities for employees' children.