Contracts Manager

Job Summary

As our Contracts Manager, you'll drive end-to-end contract operations by drafting, negotiating, and managing customer, vendor, and partner agreements with precision, scalability, and legal compliance. You'll collaborate cross-functionally to optimize workflows, centralize and prioritize work within our Legal Operations group, lay the foundations for a CLM system, and enhance the efficiency of our Contract lifecycle.

Responsibilities (including, but not limited to)

Administer Customer Contracts

• Draft and maintain templates for customer-facing agreements (including MSAs, Order Forms, SOWs, and NDAs) with a focus on clarity, precision, and efficiency.
• Create and update schedules and addenda to customer contracts, including Data Processing Agreements (DPAs), Business Associate Agreements (BAAs), and Service Level Agreements (SLAs).
• Apply responsive variations in terms and contract structure by region and business unit as necessary.
• Implement and maintain contract terms parameters and clause libraries for consistency and scalability.
• Review and negotiate redlines to customer agreements within established parameters, providing timely turnaround to customer counterparts.
• Work directly with Product and Service Delivery team leads to maintain accurately detailed descriptions of services referenced in customer agreements.
• Work with the Sales Operations team to streamline the workflow for customer contract extension and execution, optimizing to reduce friction and increase quality.
• Contribute to the requirements gathering and design of a customer contract management system (CLM) to track contract status, key terms, and renewal dates.

Manage Vendors & Partner Contracts

• Draft and maintain agreement templates for various modes of engagement with partners, including channel, referral, and agent agreements.
• Review, analyze and negotiate vendor/partner agreement terms in line with corporate standards and thresholds.
• Work with the Director of Procurement to ensure accurate and scalable vendor CLM systems and practices.
• Centrally organize key terms of partnership agreements to provide accurate, referenceable information to internal partnership stakeholders.
• Collaborate with various internal teams to ensure appropriate operationalization and tracking of partner agreement obligations and activities.

Maintain Contract Workflows and Provide Guidance

• Collaborate cross-functionally with department leaders to establish efficient workflows and proper systems integration for commercial contract needs within the business.
• Develop and refine playbooks and standards to be applied to various agreement templates, ensuring alignment and consistency within the Legal Ops group.
• Coordinate with outside counsel for escalated matters, complex scenarios, statute interpretation, and affirmation of playbooks and parameters.
• Provide guidance to the business on the effect and interpretation of operating provisions within various contracts.
• Ensure all contracts comply with applicable legal, regulatory, and corporate guidelines and are appropriately tailored to business risk thresholds.
• Work with external brokers to facilitate insurance requests made in connection with the obligations in a relevant contract.
• Triage and prioritize contract-based requests while coordinating work within the Legal Ops function.
• Identify opportunities to automate repetitive tasks and optimize contract workflows using AI and legal tech tools.

Support Corporate Legal Operations

• Maintain relationships with registered agents for statutory representation of Company entities and take action when needed for service of process or jurisdictional compliance.