Contract IT Specialist

About

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We power automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.

This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.

Some of the things you'll do

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
• Administer identity and access management: provisioning, SSO, group and role-based access across core systems
• Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
• Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
• Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
• Create and update operational documentation for owned workflows
• Partner with People, Security, and Engineering on cross-functional projects

About You

• Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy
• Automation-minded - you fix it once, then make it self-serve
• Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat
• Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them

What we're looking for

• 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
• Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
• Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
• Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
• Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
• Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
• Strong troubleshooting on macOS (Windows a plus)

Interview Plan

• minute Zoom call with call with Recruiter
• 30-minute call with Hiring Manager
• 45-minute Technical Interview with Peer

Logistics

• Hours: Full-time (30+ hrs/week), PST preferred
• Rate: $45-$50/hour
• Location: Remote, US-based
• Contract: 3-months

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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