Contract & Billing Operations Manager

Accountabilities:

• • Lead contract negotiations for new sales agreements, renewals, and RFP responses with higher education partners, serving as the primary contact throughout the contracting lifecycle.
  • Manage contracts from drafting and redlining through internal approvals, execution, and renewal tracking, ensuring agreements move forward efficiently.
  • Review and respond to contract redlines promptly while balancing legal and commercial risk against deal velocity and established risk tolerances.
  • Make pragmatic, independent decisions on contract terms within defined guidelines, escalating complex or exceptional issues when appropriate.
  • Act as the liaison with institutional procurement and legal teams, helping partners navigate their internal review and approval processes.
  • Build and maintain accurate contract-tracking systems covering renewal dates, commercial terms, obligations, risk indicators, and other critical information.
  • Partner with Finance and the Controller to ensure contractual terms are properly reflected in billing, revenue recognition, and budgeting processes.
  • Support billing-plan setup and collections activities as needed, helping maintain accuracy from signed agreement through cash collection.
  • Maintain and continuously improve contract templates, negotiation playbooks, workflows, and operational documentation.
  • Identify inefficiencies and bottlenecks across the contract-to-cash process and recommend practical improvements that increase speed, accuracy, and scalability.

  Requirements:

  • Proven experience managing and negotiating contracts end-to-end, ideally within B2B, SaaS, technology, or higher education environments.
  • Experience working with institutional procurement teams and/or legal review processes; direct higher education experience is strongly preferred.
  • Strong project management and organizational skills, with the ability to manage and report on a high volume of contracts and related data simultaneously.
  • Sound commercial judgment and confidence making practical decisions within established contractual and business risk parameters.
  • Exposure to billing, invoicing, collections, or related finance operations, or a strong interest in developing expertise in these areas.
  • Experience using Salesforce or a comparable CRM, particularly for contract tracking, reporting, and operational management.
  • Excellent written and verbal communication skills, with the ability to negotiate effectively with legal, procurement, finance, sales, and non-legal stakeholders.
  • Strong attention to detail and the ability to maintain accuracy while managing multiple concurrent negotiations and deadlines.
  • A collaborative, low-ego working style focused on removing friction, solving problems, and improving processes rather than adding unnecessary complexity.
  • Ability to work independently, exercise sound judgment, and know when an issue requires escalation.

  Benefits:

  • Competitive salary plus annual bonus.
  • Flexible paid time off (PTO).
  • Flexible hybrid/remote work options.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with a generous company match.
  • Financial planning resources.
  • Company-paid life insurance.
  • Company-paid disability insurance.
  • Collaborative and purpose-driven work environment.