Content Operations Associate

Accountabilities:

• • Follow established process documentation and quality-control procedures to ensure assessment materials meet required standards.
  • Learn and effectively use internal systems and tools to complete content operations and production tasks.
  • Create and quality-check test forms and test configuration files with a high level of accuracy.
  • Conduct detailed quality-control reviews of K–12 test materials and identify errors, inconsistencies, or potential issues.
  • Investigate identified problems and contribute to practical solutions that maintain quality and production timelines.
  • Monitor work completed by external vendors and help ensure deliverables meet established requirements and quality expectations.
  • Organize and prioritize multiple tasks and projects while consistently meeting deadlines.
  • Collaborate with colleagues and relevant stakeholders to coordinate work, resolve issues, and maintain smooth production workflows.
  • Communicate progress, questions, and potential risks clearly through written and verbal channels.
  • Support broader content operations activities as needed to ensure assessment materials are delivered accurately and on schedule.

  Requirements

  • Bachelor’s degree required, with 0–2 years of experience in project management, operations management, content operations, or a related field.
  • Strong computer skills, with proficiency in Microsoft Excel or similar spreadsheet tools preferred.
  • Excellent analytical and problem-solving abilities, including the capacity to identify issues and develop appropriate solutions.
  • Exceptional attention to detail and a commitment to accuracy when reviewing and preparing assessment materials.
  • Strong organizational skills and the ability to prioritize several tasks or projects simultaneously.
  • Demonstrated ability to manage deadlines effectively in a structured, process-driven environment.
  • Strong verbal and written communication skills.
  • Ability to collaborate effectively with colleagues and contribute positively within a team environment.
  • Comfortable learning new systems, processes, and technology platforms.
  • Ability to work independently while knowing when to escalate questions or potential issues.
  • Bilingual Spanish skills are preferred.
  • Willingness and ability to travel up to 10%, typically around 3–4 times per year.
  • A proactive, dependable, and detail-oriented approach to operational work.

  Benefits

  • Fully remote position available anywhere in the United States, with candidates required to live and work within the country.
  • Opportunity to contribute to K–12 educational assessment and resources that support students and educators.
  • Collaborative team environment focused on accuracy, reliability, and continuous improvement.
  • Opportunity to develop experience in content operations, quality assurance, project coordination, and educational technology.
  • Inclusive workplace committed to valuing diverse backgrounds, ideas, and experiences.
  • Exposure to structured content-production processes, technology systems, and vendor coordination.
  • Professional growth opportunities within a broader education-focused organization.