Consumer Sales Associate

Accountabilities

• • Provide professional and responsive telephone support to e-commerce and insurance customers.
  • Identify customer needs and recommend the most appropriate insurance products or suitable alternatives.
  • Educate prospective customers about available coverage, explain product options, prepare accurate quotes, and close sales.
  • Address customer questions and concerns with empathy and confidence while guiding prospects toward a purchase decision.
  • Maintain comprehensive knowledge of insurance products, services, policies, and changes to ensure accurate customer guidance.
  • Accurately enter customer information and update existing policy details as required.
  • Deliver a consistently positive customer experience while working toward sales and customer satisfaction objectives.
  • Use AI-enabled tools, data analytics, machine learning, and cloud-based systems responsibly, following established standards for data governance, security, and ethical technology use.

  Requirements

  • 6–12 months of experience in a customer service or sales environment.
  • Post-secondary education is strongly preferred.
  • TICO certification, or willingness to obtain the certification.
  • An Accident and Sickness insurance license is considered an asset but is not required.
  • Strong customer-service orientation with a demonstrated commitment to customer satisfaction.
  • Excellent verbal communication and consultative selling skills.
  • Ability to listen carefully, understand customer needs, address objections, and confidently close sales.
  • Strong attention to detail and the ability to multitask effectively in a fast-paced environment.
  • Ability to learn and retain detailed product and policy information and adapt quickly to changes.
  • Comfortable working with technology, AI-enabled tools, data-driven systems, and cloud-based platforms.
  • French-language fluency is preferred but not required.
  • Must reside in Canada; candidates residing in Quebec are not eligible for this position.

  Benefits

  • Base pay of CAD $20.61 per hour.
  • Monthly sales incentive plan.
  • Fully remote work arrangement.
  • 6-month contract opportunity.
  • Comprehensive health, dental, and vision insurance, subject to eligibility and plan terms.
  • Retirement savings plans.
  • Paid time off and additional employee programs.
  • Access to professional development courses and targeted development programs.
  • Opportunities for career progression and international mobility.
  • Wellness initiatives designed to support health, wellbeing, and work-life balance.
  • Supportive and inclusive working environment focused on employee growth and development.