Consultant Relations Director

About the role

The Consultant Strategy & Relations (CSR) Director will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions.

This role will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health.

The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates.

Responsibilities

Consultant Relationship Development

Build and maintain trusted relationships with influential consultants across assigned territories and firms

Proactively expand networks by developing new relationships with senior consultants and industry leaders

Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms.

Pipeline Development & Sales Partnership

Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships

Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development

Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate

Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners

Market Education & Thought Leadership

Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products

Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning

Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives

Client Success & Renewal Support

Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities

Serve as a strategic advisor on consultant engagement strategies for priority clients

Help proactively address consultant concerns and influence outcomes in complex renewals or audits

Market Intelligence & Insights

Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms

Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning

Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations

Qualifications

10+ years of client-facing experience in health and benefits

Experience at a consulting or brokerage firm

Experience and/or interest in consultative sales

Experience in a high growth, fast changing environment

Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience

Strong interpersonal skills with the ability to work independently and within a team environment

Ability to travel up to 2x per month

Bachelors degree required