Consultant Relations Director

About Carrot

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between.

Role

The Consultant Relations Director (CRD) is responsible for driving education, engagement, and revenue growth through strategic partnerships with key consultant firms. This role serves as the primary liaison between Carrot and assigned consultant houses, with full ownership of developing and executing firm-specific strategies aligned to Carrot’s broader commercial goals.

This is a highly strategic and revenue-impacting role. The CRD is expected to own and execute a consultant house strategy end-to-end, including building senior-level relationships, influencing opportunity creation, and driving measurable impact on pipeline, win rates, renewals, and expansions.

The CRD will play a critical role in expanding awareness of Carrot’s value proposition, increasing opportunity creation and deal velocity, and supporting the success of Carrot’s existing book of business through consultant influence.

This role includes regular travel to support in-person relationship building, consultant meetings, and industry events. Travel is expected to be approximately 20%.

Key Responsibilities

• Own and Execute Consultant House Strategy – Develop and lead a clear strategy for each assigned consultant firm, including identifying priority relationships, setting engagement plans, aligning internal stakeholders, and driving toward firm-level pipeline and revenue goals.
• Build and Deepen Strategic Relationships – Establish and maintain strong, trusted relationships with benefit consultants and broker partners. Engage effectively across all levels, from individual consultants to executive leadership, to drive advocacy and alignment.
• Drive Revenue Growth – Generate net new opportunities and increase win rates across assigned consultant firms. Proactively influence consultant-led sales cycles and position Carrot as a preferred solution.
• Support Renewals and Expansions – Partner closely with Client Success and Sales to drive retention and growth within existing accounts. Leverage consultant relationships to influence successful renewals, expansions, and long-term account value.
• Collaborate Cross-Functionally – Work closely with Sales, Client Success, Marketing, and Product to ensure a coordinated and high-impact approach across shared accounts and consultant relationships.
• Deliver Market Intelligence – Bring actionable insights from the consultant community back into the organization to inform product development, positioning, and commercial strategy.