Consultant, Implementation Engineer

Accountabilities:

• • Assess client requirements and design, implement, configure, deploy, and support enterprise software solutions and integrations.
  • Own the full implementation lifecycle, including project scoping, planning, development, installation, configuration, deployment, training, and post-launch support.
  • Lead project teams and provide technical direction, acting as an escalation point for complex implementation and integration challenges.
  • Establish clear client expectations, manage ongoing communications, and ensure projects remain aligned with business and technical objectives.
  • Provide architecture and design expertise for integrations involving Active Directory, Microsoft SQL Server, flat files, XML, APIs, and other enterprise systems.
  • Develop and maintain integrations using REST services and third-party tools, including cloud-based and on-premises environments.
  • Support migrations from on-premises solutions to cloud platforms and provision or troubleshoot Boomi ATOM environments.
  • Write and optimize SQL queries and reporting solutions to analyze historical data and support client requirements.
  • Deliver technical solutions to non-technical stakeholders, ensuring complex concepts are communicated clearly and effectively.
  • Perform upgrades, maintenance, troubleshooting, and resolution of complex technical support issues across production systems and client integrations.
  • Develop and maintain integration strategies, including rationalizing existing integrations and ensuring systems remain synchronized.
  • Work closely with client teams during software rollouts and help train end users so they can effectively use new solutions.
  • Provide technical support during critical go-live activities, including occasional off-hours assistance when required.
  • Prioritize and manage workloads effectively while consistently maintaining approximately 80–90% utilization on client-billable projects.
  • Stay current with emerging technologies, industry practices, and implementation methodologies through continuous professional development.

  Requirements:

  • Bachelor’s degree in a relevant field or an equivalent combination of education and professional experience.
  • 5+ years of experience in a customer-facing software implementation role, ideally within a legal services or law firm environment.
  • Strong experience with Microsoft SQL Server, including advanced SQL scripting, relational database structures, normalization, and query development.
  • Advanced understanding of enterprise software implementation and deployment methodologies.
  • Experience designing and implementing integrations across multiple enterprise systems and technologies.
  • Strong problem-solving abilities, with the ability to diagnose complex technical issues and develop effective solutions.
  • Excellent customer-service and communication skills, with the ability to collaborate confidently with both technical and non-technical stakeholders.
  • Strong organizational skills and the ability to independently prioritize multiple client projects and deadlines.
  • Experience with XML, JSON/jQuery, REST APIs, Parquet, IIS, and SSL is highly desirable.
  • Knowledge of ETL concepts, data warehousing, and the differences between ETL workflows and bi-directional synchronization is preferred.
  • Experience with legal technology platforms such as Aderant, Elite, or iManage is a strong advantage.
  • Experience with Dell Boomi, Microsoft Azure Data Factory, or similar integration technologies is preferred.
  • Familiarity with Azure Data Factory components such as Pipelines, Datasets, Data Flows, Linked Services, and Integration Runtimes is beneficial.
  • Experience with Azure services including Key Vault, Blob Storage, ADLS Gen2, Logic Apps, Power Automate, Functions, and Managed Identities is a plus.
  • Familiarity with Azure DevOps, Git, or TFVC is preferred.
  • Experience with reporting platforms such as Sisense is advantageous.
  • Strong understanding of legal operations and related technical environments is highly valued.

  Benefits:

  • Fully remote position available across the United States and Canada.
  • Opportunity to work on complex enterprise technology implementations with sophisticated clients.
  • Exposure to cloud migration, data integration, APIs, reporting, enterprise applications, and modern technology platforms.
  • Opportunities for continuous professional development through educational workshops, industry publications, professional networks, and emerging technology practices.
  • Collaborative environment focused on technical excellence, client success, and knowledge sharing.
  • Opportunity to take on significant technical ownership and act as a trusted advisor to clients.
  • Work across diverse projects and industries, developing broad implementation and consulting expertise.
  • Equal opportunity workplace committed to respect, collaboration, and professional growth.