Compliance Operations Administrator

Key Responsibilities

Compliance Operations & Coordination

• Support the Compliance team with day-to-day operational execution across multiple client environments
• Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
• Manage and track compliance-related tickets, tasks, and deliverables
• Maintain organized documentation, artifacts, and internal records for compliance engagements
• Ensure all compliance workflows are progressing on schedule and aligned with internal priorities

Scheduling & Resource Management

• Coordinate schedules for compliance staff and internal stakeholders
• Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
• Optimize team utilization and ensure efficient allocation of resources
• Track deadlines for audits, assessments, and remediation activities
• Adjust schedules dynamically to account for shifting priorities and urgent work
• Apply structured project management principles to resource planning, capacity management, and delivery timelines

Ticket & Workflow Management

• Create, assign, and monitor service tickets and internal tasks
• Track open work and ensure timely progression to meet internal SLAs
• Escalate blockers, delays, or risks to leadership proactively
• Ensure accurate and timely updates within ticketing and project systems
• Maintain visibility into backlog, workload, and team performance

Reporting & Operational Visibility

• Maintain dashboards and reporting on compliance activities, task status, and team utilization
• Provide weekly and monthly updates to leadership on progress, risks, and capacity
• Ensure internal systems (PSA, documentation platforms, etc.) remain accurate and up to date
• Track key metrics such as backlog, completion rates, and upcoming deadlines
• Provide forward-looking capacity and risk forecasting based on workload trends and project timelines

Process Execution & Improvement

• Execute established compliance workflows and playbooks
• Identify inefficiencies and recommend process improvements
• Help standardize and scale compliance operations as the organization grows
• Drive consistency and discipline across the compliance delivery lifecycle
• Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks