Compliance Advisory Manager

Our Compliance Advisory team

We’re looking for a Compliance Advisory Manager to join our second line of defence (2LoD) who specialises in Retail and/or Business Borrowing/Lending.

We’re looking for a pragmatic and collaborative compliance manager with good knowledge of FCA CONC & Consumer Duty rules and associated regulations and hands-on experience of providing compliance advice. You must also be passionate about Monzo's mission to make money work for everyone.

This role will have day-to-day responsibility for advising the Borrowing squad on compliance matters relating to our Borrowing products. This role reports directly to Monzo’s Head of Compliance Advisory and will be responsible for advising the Borrowing Collective - covering Flex, Loans, Overdrafts, Business lending & Homeownership.

At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We operate a “three lines of defence” model of risk management at Monzo: you’ll be working in 2LoD as part of our Risk and Compliance Collective, in the Compliance Team.

You’ll play a key role by...

• Being the first point of contact for compliance advice for our Retail and Business customer propositions.
• Providing clear and proactive compliance advice to the Borrowing squad, especially on CONC and Consumer Duty.
• Reviewing customer journeys and communications to help the business deliver good customer outcomes, and flagging any risks.
• Advising Marketing and Financial Promotion teams on financial promotion rules and guidance.
• Overseeing regulatory breaches and incidents in relation to Borrowing activity.
• Learning about the wider Borrowing products (Homeownership) with the aim to expand support to more areas in future.

This role requires strong communication & collaboration skills with a ‘hands-on’ approach, to ensure that regulations are fully understood, our products are ‘compliant by design’ and our customers' needs are being met.

We’d love to hear from you if…

• You know the Consumer Duty and CONC rules inside out.
• You've got hands-on experience advising on Borrowing products ideally from working at a bank, insurer, or fintech.
• You like to be where the action is and thrive in fast paced environments.
• You're a great communicator and problem-solver, good at weighing risks and finding balanced solutions.
• You can work independently and juggle changing priorities.