Community Manager

Accountabilities:

• • Design and execute customer community programs that help users adopt features, troubleshoot issues, discover resources, explore new use cases, and learn from peers.
  • Leverage AI and automation to scale community programs, improve efficiency, and support customers more effectively.
  • Build initiatives that encourage customer-to-customer engagement, including peer support, knowledge sharing, best-practice discussions, and user contributions.
  • Establish effective feedback loops that enable customers to share product ideas, identify challenges, and communicate their needs directly to relevant teams.
  • Partner with Product teams to integrate real-time customer insights from the community into product development and prioritization workflows.
  • Develop and expand self-service and peer-support programs by cultivating a network of active members and moderators across time zones.
  • Recognize and celebrate valuable community contributions to strengthen engagement, loyalty, and participation.
  • Track community activity and performance data to understand its impact on customer adoption, satisfaction, engagement, and long-term growth.
  • Share actionable insights with cross-functional stakeholders to demonstrate the value and business impact of community initiatives.
  • Create a welcoming and inclusive community experience that helps customers feel supported, connected, and motivated to participate.

  Requirements:

  • 3+ years of experience building customer-facing or community-related programs, with strong familiarity with Slack and other community platforms.
  • 5+ years of professional experience working in the technology industry.
  • Strong communication skills and a welcoming, approachable presence, with the ability to build meaningful relationships with users.
  • Demonstrated experience collaborating cross-functionally, particularly with Product, Engineering, and Customer Success teams.
  • Strong strategic and execution skills, with the ability to develop a long-term vision while remaining hands-on with day-to-day community activities.
  • Experience creating scalable engagement programs that deliver measurable value to customers and internal teams.
  • Ability to influence cross-functional stakeholders and secure support for community initiatives.
  • Comfort working with technical content and product roadmaps, with the ability to communicate confidently with technical users and connect customer needs to internal teams.
  • Experience in SaaS, cybersecurity, or another technology environment is preferred.
  • Strong problem-solving skills and creativity, with the ability to develop effective solutions in a fast-paced environment.
  • Ability to use data, customer feedback, AI, and automation to continuously improve community programs.

  Benefits:

  • Base salary range of $136,000–$185,000 USD.
  • Bonus compensation.
  • Equity.
  • Comprehensive benefits.
  • Compensation tailored based on role, level, location, skills, experience, education, and relevant training.
  • Remote work opportunity within the United States.
  • Opportunities to work at the intersection of community, SaaS, cloud security, AI, and customer experience.
  • Opportunities to collaborate with cross-functional teams and influence product development through customer insights.
  • Fast-paced environment with opportunities for professional growth and meaningful impact.
  • Opportunity to build and scale customer programs using AI and automation.
  • Visa sponsorship is not available for this position; applicants must have the legal right to work in the country where the role is based.