Community Management Associate

Community Engagement & Strategy

• Helping to develop and document a community management playbook for Wikipedia and the Wikimedia Foundation.
• Experimenting with and evolving each brand's social tone of voice that resonates with global audiences, in partnership with broader Communications teams.
• Proactively identify and act on engagement opportunities to connect with new or underrepresented audiences.
• Surfacing and amplifying community stories, milestones, and impact moments that showcase the breadth and diversity of the volunteer communities that contribute to Wikipedia and wider projects.

Innovation & Growth

• Staying current with social media platform innovations, new features, and emerging trends that can enhance Wikimedia and the Wikimedia Foundation's reach.
• Recommending and testing community management and social listening tools to improve responsiveness and scalability.

Operational Support

• Assisting with tracking and reporting on engagement performance, community sentiment, and emerging discussion on social media platforms.
• Contributing to experimentation and reporting — tracking which community management tactics resonate and helping shape a data-informed approach to growth.

Skills and experience

• +2 years of experience in community management across social media platforms.
• Strong understanding of social media platform dynamics and how to craft messaging that performs on each (TikTok, Instagram Reels, YouTube Shorts).
• Demonstrated ability to engage authentically with online communities and manage multiple accounts or brands.