Commissions Manager

General Summary:

The Commissions Manager is responsible for the accurate administration, calculation, validation, and payment of sales compensation plans. This role oversees commission operations end-to-end, ensuring compensation plans are executed consistently, commissions are processed accurately and on time, and policies are applied in accordance with company guidelines. The Commissions Manager serves as the subject matter expert for incentive compensation programs, supporting plan implementation, system configuration, audits, reporting, dispute resolution, and process improvement. The role partners with Sales Leadership, Finance, Revenue Operations, HR, Legal, and Payroll on compensation plan design, governance, and operational execution, while driving efficiency, scalability, and compliance across commission processes

Essential Duties and Responsibilities:

• Administers monthly, quarterly, and annual commission calculations, ensuring accuracy, timeliness, and compliance with approved compensation plans.
• Partners with Sales, Revenue Operations, Finance, HR, Legal, and Payroll to support the commissions process.
• Maintains commission-related data across Salesforce, Captivate IQ, and other reporting systems.
• Audits bookings, quota attainment, accelerators, credits, adjustments, clawbacks, and exceptions to ensure payout accuracy and integrity.
• Prepares commission statements, payout files, accruals, reconciliations, and management reporting.
• Analyzes commission trends, attainment patterns, plan effectiveness, and cost of sales to identify risks and improvement opportunities.
• Supports annual and in-year compensation planning, including incentive plan design, modeling, testing, documentation, rollout, and maintenance within the CaptivateIQ platform.
• Builds and configures commission plans in CaptivateIQ, including eligibility rules, quota and attainment logic, accelerators, tiers, splits, credits, adjustments, clawbacks, and payout calculations.
• Translates approved compensation plans and business requirements into scalable models, workflows, statement views, and calculation logic.
• Serves as the primary point of contact for commission inquiries and dispute resolution.
• Improves commission processes through automation, documentation, controls, and scalable workflows.
• Ensures commission practices comply with company policies, internal controls, employment agreements, and applicable regulations.
• Acts as SME on commissions and sales compensation-related inquiries.