Commercial Technical Support Specialist, Molecular Biology
About the role
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job Scope
GenScript Catalog Product Business Unit is expanding in Europe and we are looking for a highly motivated Commercial Technical Support Specialist to join our team in Europe. In this role, you will serve as a key bridge between our European commercial teams, customers, and internal departments. You are responsible for advancing the market presence of our immunology cell separation and cell therapy/reagent product lines across Europe through strategic market insights, commercial enablement, and expert technical support. You will work closely with customers to enhance product understanding and application success, while also supporting internal teams with market intelligence that informs product development, optimization, and regional strategy execution. This role is ideal for a proactive, commercially minded individual with a strong scientific background, a solutions-driven mindset, and the ambition to excel in a fast-paced and dynamic environment.
Job Title
Commercial Technical Support Specialist, Catalog Product
Products you will be responsible for
You can explore the catalog products for this role by clicking the link here: Catalog Products Brochure
Working Hours
Full-Time (40 hours per week)
Scheme
Remote in one of these countries: United Kingdom, Germany, or France.
What You'll Be Doing
- Cooperate with your line manager to formulate relevant non-sales strategies for the cell separation product line in the European region, promote the implementation of the strategies, and ensure the achievement of relevant work objectives.
- Be responsible for the non-sales-oriented commercial promotion and full-process technical support of the immunology cell separation product line in the European region, and solve technical problems related to product application.
- Be responsible for the marketing and promotion of the Cell therapy/Reagent product line in the European region, build regional market awareness, and enhance the market exposure and recognition of the products.
- Support local commercial teams across Europe on demand; conduct systematic customer mapping and profiling within the territory, identify and categorize target client groups accurately. Cooperate with commercial colleagues to arrange targeted customer visits, deliver professional product presentations, in-depth technical training and on-site application guidance, and enhance customers' overall understanding recognition and operational proficiency of products.
- Provide comprehensive technical support for the company's European regional commercial team and target customers, including product consultation, application Q&A, technical solution output, etc.
- Continuously track the market dynamics and competitive landscape of cell separation and cell therapy/reagent in the European region, collect user feedback, and provide market insights and product improvement suggestions to internal teams.