Commercial Account Manager
About the role
Your Impact at Encompass
We are seeking an experienced Commercial Account Manager to join our team and focus on expanding relationships with our existing commercial customers. This role requires a strategic, growth-oriented professional with a proven track record in account management, particularly in scaling customer relationships and increasing overall customer spend year over year.
As the primary point of contact for a portfolio of commercial clients, you will be responsible for driving revenue growth, enhancing customer satisfaction, and developing long-term account plans that align with the customers' evolving needs.
Prior experience working with producers of wine, beer, spirits or other beverages or beverage wholesalers is highly desirable but not required.
Key Responsibilities
This is an individual contributor role.
- Account Growth & Management: Manage a dedicated portfolio of existing Encompass customers. Meticulously prioritize renewal strategies and proactively identify opportunities to drive significant account growth through strategic upselling and cross-selling of relevant new products and services. Develop a comprehensive understanding of each customer's business needs and tailor solutions accordingly.
- Retention & Risk Mitigation: Assume full responsibility for achieving and consistently exceeding assigned customer retention targets by implementing proactive engagement strategies. Analyze churn risks and develop effective mitigation plans to ensure long-term customer relationships.
- Relationship Management & Advisory: Cultivate and maintain robust, enduring relationships with key customer stakeholders. Understand their strategic priorities and business objectives, and effectively position Encompass solutions as integral to their success. Act as a trusted advisor, providing valuable insights and guidance.
- Product Expertise & Adoption: Acquire and continuously update an in-depth understanding of the full suite of Encompass products and services. Proactively champion product adoption withi