Collections Specialist

About Snowflake

Snowflake is growing fast, and we’re scaling our team to enable and accelerate that growth through data-driven financial operations. We’re passionate about our people, our customers, our values, and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future.

The Role

As an entry level Collections/Financial Analyst, you will be a vital member of the Collections Team, sitting at the heart of our Order-to-Cash (O2C) process. In this role, you will be accountable for supporting and enabling diversity and belonging while bridging the gap between traditional finance and modern data science. You will be responsible for managing a portfolio of accounts, but you will do so by leveraging Snowflake’s own world-class data tools. You will use AI-driven products to prioritize outreach, turning traditional collections into a high-tech strategy.

We are looking for a highly organized, self-motivated individual who is capable of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals, a successful collector who is adept at analyzing data and possesses a foundational understanding of artificial intelligence.

What You'll Do

• Perform outbound collections tasks in a professional manner with a focus on customer service while adhering to Company policies
• Perform analysis of credit and collection practices
• Help categorize customer accounts within Collections platform
• Collaborate with internal sales and other cross-functional teams, as well as external customers, to resolve credit and collection issues promptly and effectively
• Completion of vendor onboarding forms, ensuring accuracy and compliance
• Manage and execute the end-to-end collections process for a diverse portfolio of customers, maintaining Snowflake’s high standard for customer experience and relationship management
• Leverage AI-powered financial tools to predict delinquency risks and automate routine communications, allowing you to focus on high-value negotiations
• Help build for the future by identifying opportunities to automate manual workflows while ensuring our financial practices reflect Snowflake’s core values

What You'll Need

• Bachelor’s in Finance or related concentration
• Proficiency in SQL is a basic requirement
• Knowledge of Python is preferred
• 2 - 3 years of finance work experience is a plus
• Excellent communication skills, both written and verbal, with strong customer service orientation
• Must be self-motivated, flexible and able to change priorities in a challenging and fast-paced environment with minimal supervision
• Ideal candidate will have interest and academic background in Analytics, Finance, Business, Accounting or relatable field of study
• Ability to collaborate with internal and external customers
• Proficiency in Microsoft Suite and Google Workspace
• A strong desire to master AI-driven financial products and machine-learning workflows
• The ability to negotiate effectively with customers while clearly communicating