Collections Officer - Midnights Team

Job Details

📍 Remote - you must be based in the UK

⏰ Shifts - 37.5 hours per week Monday - Friday between 3:30pm - midnight.

What You'll Be Doing

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

We're Looking For

• Collections experience within financial services
• Strong communication skills, both verbal and written