Collections Manager

About the Role

The Finance team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

What You’ll Do

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
  • Collections efficiency
  • Recovery rates
  • Turnaround time on open invoices
• Set, track, and optimize team performance metrics
• Manage customer and vendor communication for payment recovery
• Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

We’re looking for 3–6 years of experience in:

• Collections / AR / financial operations OR
• Operations/project management in fast-paced environments
• 2+ years managing a team (2–5 people)

Core Skills (Must-Have)

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
  • Collections efficiency
  • Agent productivity
  • Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Excellent communication (especially for difficult conversations)
• Ability to make decisions independently and move fast

Nice-to-Have

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM / ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

Success in This Role Looks Like

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

Compensation & Benefits

• Competitive salary
• Health insurance
• Learning and growth opportunities
• High-ownership role in a fast-growing environment
• At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.