Collections Analyst

About the Role

ElevenLabs is growing its enterprise customer base rapidly, and a well-run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables – reaching out to customers, resolving disputes, tracking aging buckets, and working cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery.

You will build and maintain collections workflows, develop customer relationships to resolve payment issues promptly and professionally, and contribute data to quarterly CECL analysis. This is a high-accountability, process-driven role for someone who is organised, commercially minded, and comfortable engaging customers directly.

Requirements

• Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts
• Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way
• Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred
• Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously
• Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis

Bonus

• Prior experience in a SaaS or subscription billing collections environment