Cloud Telephony & Defender 365 Specialist

Accountabilities:

• • Support cloud telephony transformation: Assist technical teams with architectural designs, implementation plans, deployment, and transition activities as organizations move from on-premises telephony platforms to cloud-based solutions.
  • Provide technology advisory services: Help establish strategic roadmaps for cloud telephony and Microsoft Defender for Office 365, incorporating industry best practices and evolving technology capabilities.
  • Support unified communications operations: Contribute to operational priorities involving telephony resilience, end-user communication requirements, call center environments, compliance recording, and emergency communication use cases such as 911.
  • Contribute to technical planning: Provide expertise and recommendations related to unified communications, Microsoft Teams, Microsoft 365, cloud telephony, and email security architectures.
  • Support implementation and transition activities: Help technical teams address deployment considerations, integration requirements, operational readiness, and transition from legacy systems to cloud-based services.
  • Promote security and resilience: Apply appropriate security, availability, and hardening principles across telephony, collaboration, and Microsoft 365 environments.
  • Deliver technical documentation and project outputs: Contribute to required deliverables, technical recommendations, roadmaps, and other activities associated with the collaboration technology program.
  • Collaborate with stakeholders: Work under the direction of program leadership and alongside technical specialists to address priorities and deliver effective technology solutions.

  Requirements

  • 5+ years of demonstrated experience with unified communications solutions, including Cisco on-premises technologies such as CUCM, UCCX, and CER.
  • 5+ years of experience with Microsoft 365 SaaS solutions, including SharePoint Online, Exchange Online, OneDrive, and Microsoft Teams.
  • Hands-on knowledge of cloud-based telephony solutions, including Direct Routing as a Service, Operator Connect, and Microsoft Teams-based telephony.
  • 3+ years of demonstrated experience with Microsoft Defender for Office 365 and related email security and hardening technologies.
  • Strong understanding of email security technologies and protocols, including email gateways, internal relays, DMARC, DKIM, and SPF.
  • Ability to contribute to enterprise architecture, technical roadmaps, implementation planning, and cloud migration initiatives.
  • Strong understanding of telephony resilience, call center requirements, compliance recording, and emergency communication use cases.
  • Ability to collaborate effectively with technical teams, program managers, and other stakeholders in complex enterprise environments.
  • Strong analytical and problem-solving skills, with the ability to translate technical requirements into practical solutions.
  • Ability to work independently, provide informed technical recommendations, and adapt to evolving technology priorities.

  Benefits

  • Opportunity to contribute to enterprise-scale cloud transformation and communications modernization initiatives.
  • Exposure to leading Microsoft 365, Microsoft Teams, Defender for Office 365, and cloud telephony technologies.
  • Opportunity to work on complex environments involving unified communications, cybersecurity, collaboration, and enterprise infrastructure.
  • Professional experience supporting the transition from legacy on-premises platforms to modern cloud-based solutions.
  • Collaborative environment with technical teams and program leadership.
  • Equal opportunity environment with consideration for qualified candidates regardless of background or protected characteristics.
  • Compensation and additional benefits: Not specified in the provided job description and should be confirmed during the hiring process.