Cloud Operations Engineer II

Accountabilities

• • Take full ownership and accountability for assigned cloud compute operations, ensuring systems remain reliable, optimized, and well maintained.
  • Provision and manage clusters, monitor alerts, and oversee the health and configuration of cloud environments.
  • Manage compute capacity across hosts, CPU, memory, storage, and related infrastructure resources.
  • Develop, track, and report key performance indicators related to cloud capacity and system performance.
  • Serve as a senior escalation engineer for complex customer issues and provide accurate, timely, and professional responses to escalated support tickets.
  • Participate in the engineering on-call rotation and provide after-hours escalation support when required.
  • Provide technical escalation assistance and guidance to Level I Cloud Operations Engineers.
  • Apply established cloud infrastructure management practices while identifying opportunities to improve reliability, efficiency, and operational processes.
  • Deliver a high standard of customer service while maintaining professional relationships with customers and internal stakeholders.
  • Handle company information and data responsibly in accordance with applicable policies, procedures, privacy requirements, and data-handling standards.
  • Complete required compliance training and policy acknowledgements and perform additional responsibilities as assigned.

  Requirements

  • Bachelor’s degree in a technical discipline or equivalent professional experience.
  • 4+ years of recent, hands-on experience administering enterprise VMware environments.
  • Strong technical knowledge of VMware management technologies, with experience using vCenter, vCloud Director, VMware Configuration Manager, and NSX preferred.
  • VMware VCP or VCAP certification is preferred.
  • Experience with backup and disaster recovery solutions such as Veeam and Zerto is preferred.
  • Working understanding of cloud infrastructure service models, including BaaS, IaaS, and DRaaS.
  • Experience supporting infrastructure across global data center environments.
  • Strong troubleshooting, analytical, and problem-solving abilities, with the confidence to manage complex operational escalations.
  • Excellent attention to detail, organization, accountability, and a continuous improvement mindset.
  • Strong written and verbal communication skills and a customer-focused approach.
  • Ability to collaborate effectively with technical teams while also working independently when required.
  • Must be legally authorized to work in the United States without visa sponsorship.

  Benefits

  • Full-time, remote position available across the United States.
  • Opportunity to work hands-on with enterprise-scale cloud compute and virtualization infrastructure.
  • Exposure to VMware, cloud infrastructure, backup and disaster recovery technologies, and global data center environments.
  • Meaningful ownership of capacity planning, infrastructure optimization, monitoring, and operational reliability.
  • Opportunity to provide technical leadership and escalation support to other cloud operations engineers.
  • Collaborative environment focused on continuous improvement and high-quality customer service.
  • Participation in an engineering on-call rotation with responsibility for critical operational escalations.
  • Reasonable accommodations available for qualified individuals with disabilities.