Cloud Operations Engineer

The Role

The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service. A successful Cloud Operations Engineer will have a working understanding of Amazon Web Services (AWS) and/or Microsoft Azure and be able to implement and enable processes that support the deployment, maintenance, and operation of cloud-based solutions in a collaborative, cross-functional environment.

What You’ll Do

• Responsible for the day-to-day availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service.
• Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs.
• Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems.
• Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items.
• Plan work, identify risks, and provide accurate time estimates of deliverables.
• Communicate effectively with stakeholders including team leads, managers, and directors.
• Provide thorough documentation for all work using strong written skills.
• Follow and implement risk and compliance policies and procedures.
• Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation.
• Pursue continuous learning through internal and external training opportunities.

What You’ll Bring

• Bachelor's degree, or equivalent work experience with operating systems and networking.
• Relevant work experience with Cloud administration and automation.
• Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets.
• Strong background in technical support and service delivery.
• Proven record of strong troubleshooting skills and technical abilities.
• Linux and Windows Server Systems experience.
• Working knowledge of BeyondTrust products
• Azure or AWS certifications
• Kubernetes and/or Docker experience
• Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)
• Familiarity with Agile methodology

Who You Are

• Problem Solving: Open to a wide range of ideas, will consider both traditional and innovative options. Driven and determined to resolve issues, with a strong self-belief and confidence in their ideas and solutions.
• Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small- to large-sized groups. Keen to express ideas and engage with others.
• Customer Focus: Capacity to interact with customers in an engaging, professional, and courteous way.
• Interpersonal Skills: Has awareness of the way one comes across to others.
• Analytical: Possesses a systematic and problem-solving style. Logical approach to issues, wary of superficial conclusions, prefers to examine relevant information.
• Flexibility: Capacity to cope with the unexpected. Appreciates when traditional approaches no longer work and may be due for a review. Recognizes the need for re-organization, wh