Clinical Trial Coordinator (Coordinator, Rater Services)

Company Overview

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we’re not just imagining the future of brain health - we’re building it.

Role Overview

That’s why we’re seeking a Coordinator, Rater Services responsible for supporting multiple operational activities and functional areas to ensure the successful delivery of Cogstate's Rater Services programs and clinical trial support activities. The Coordinator, Rater Services will provide flexible, cross-functional support across a variety of service areas and serve as a key point of coordination between internal teams, study stakeholders, and external customers.

As workloads naturally fluctuate throughout the lifecycle of clinical trials and departmental initiatives, the Coordinator, Rater Services will be cross-trained across multiple operational functions and will work collaboratively with different teams, stepping in where support is needed most. Functional areas may include:

• Rater Training
• Central Monitoring
• Central Rating
• Scale Management
• Study Administration and Reporting
• Additional operational functions as deemed necessary to support business and study needs

The Coordinator, Rater Services is responsible for maintaining accurate documentation, supporting operational reporting, coordinating communications, and delivering exceptional customer service to sites, clinicians, raters, CRAs, sponsors, institutions, and internal stakeholders. The role also contributes to quality management and operational oversight by ensuring processes and deliverables are completed accurately, efficiently, and in accordance with established standards.

Key Responsibilities

• Coordinate day-to-day operational activities supporting the delivery of clinical trials and Rater Services programs.
• Serve as a point of contact for sites, clinicians, raters, CRAs, sponsors, and internal stakeholders, providing timely support and communication.
• Maintain accurate study documentation, trackers, reports, and records while managing high-volume communications and scheduling activities.
• Support study start-up, conduct, and close-out activities across Rater Training, Central Monitoring, Central Rating, Scale Management, and other operational functions as needed.
• Monitor study progress and follow up on outstanding actions to help ensure project timelines and deliverables are met.
• Assist with operational reporting, quality activities, and tracking deliverables against project requirements.
• Collaborate with Study Managers and functional teams to provide flexible support across multiple operational areas and changing business priorities.
• Manage assigned responsibilities in accordance with company SOPs, quality standards, and applicable regulatory requirements.
• Contribute to continuous process improvement initiatives and support ad