Clinical Reimbursement Assistant - Genetic Testing

Position Summary:

The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects.

This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.

This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.

Primary Responsibilities:

Case & Product Support

• Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
• Flag missing or incomplete documentation for follow-up
• Assist with assembling documentation packets for prior authorization, claims, or appeals submission
• Maintain accurate case documentation within internal systems

Medical Records Coordination

• Send and track medical record requests
• Monitor case pipelines to ensure required documentation is received
• Update internal systems to reflect record status and next steps
• Meet defined daily/weekly task metrics related to record requests and case movement

Project & Outreach Support

• Support provider and patient outreach initiatives related to documentation or required forms
• Assist with tracking outreach efforts and responses
• Contribute to internal projects focused on operational improvement and workflow efficiency

Across all functions:

• Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
• Participate in team meetings and process improvement initiatives
• Maintain accurate documentation and compliance with HIPAA/PHI standards

Qualifications:

Required

• High School Diploma or equivalent
• Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience
• Strong attention to detail and organizational skills
• Ability to read and interpret medical documentation
• Comfort working in a data-driven, process-oriented environment

Preferred

• Academic background in genetics or healthcare-related discipline
• Experience working with medical records, healthcare documentation, or insurance workflows
• Familiarity with Salesforce and Google Workspace

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Ability to manage multiple cases and priorities simultaneously
• High level of accuracy and attention to detail
• Comfort learning new systems and workflows
• Demonstrated initiative and willingness to learn
• Ability to work independently