Clinical Quality Lead

Accountabilities:

• • Define and maintain clinical standards for home visits, including medication administration, infusion practices, patient assessment, monitoring, escalation, and documentation.
  • Develop clinical review criteria, decision frameworks, quality indicators, and escalation pathways that support independent nurses operating across multiple markets and care programs.
  • Own the investigation and resolution of medication errors, adverse events, near misses, and other clinical quality incidents.
  • Conduct root cause analyses and CAPA processes using a fair, clinically sound, and systems-oriented approach, distinguishing individual performance issues from workflow, education, product, or partner-related factors.
  • Determine appropriate corrective actions, including nurse education, competency reassessment, marketplace restrictions, or leadership escalation.
  • Produce clear, accurate, balanced, and defensible investigation findings for nurses, pharmacy partners, and internal leadership.
  • Translate quality findings into clinical education priorities, competency expectations, job aids, communications, policies, and SOPs.
  • Develop and maintain clinical policies, documentation standards, and investigation procedures while measuring whether interventions improve nursing practice.
  • Serve as the clinical quality subject matter expert during pharmacy partner quality reviews, investigations, and performance discussions.
  • Collaborate with Product, Analytics, Compliance, and operational teams to incorporate clinical requirements, risk considerations, and quality insights into broader initiatives.
  • Build repeatable quality playbooks that can support expansion into new states, partnerships, therapies, and clinical programs.
  • Continuously identify opportunities to improve patient safety, nursing performance, operational consistency, and the overall quality framework.

  Requirements:

  • Active, unencumbered Registered Nurse (RN) license.
  • At least 5 years of nursing experience, including 3+ years in clinical quality, patient safety, risk management, clinical education, documentation review, or a closely related area.
  • Direct experience conducting clinical incident investigations using root cause analysis and CAPA methodologies.
  • Strong knowledge of nursing standards of practice, medication administration safety, clinical documentation, and appropriate clinical escalation.
  • Exceptional written communication skills, with the ability to produce precise, balanced, and defensible findings, standards, and clinical guidance.
  • Strong clinical judgment and the ability to determine when an issue requires education, system redesign, escalation, or restriction from clinical activity.
  • Ability to work independently, manage priorities, and make sound decisions in a remote, fast-paced, and evolving environment.
  • Strong collaboration and stakeholder management skills, with the ability to communicate effectively with clinical, operational, technical, compliance, and external partner teams.
  • Preferred experience in home infusion, specialty pharmacy, biologics, or immunoglobulin administration.
  • Experience supporting a 1099 contractor network, healthcare marketplace, distributed clinician population, or multi-state clinical operation is advantageous.
  • Familiarity with accreditation frameworks such as ACHC, URAC, or The Joint Commission is preferred.
  • Knowledge or training in just culture, human factors, Lean, or high-reliability principles is a plus.
  • MSN, MHA, MPH, or another relevant graduate degree is preferred.

  Benefits:

  • Base salary of $102,000–$112,000 per year, depending on experience and location.
  • Options grant as part of the overall compensation package.
  • Fully remote position available to candidates across the United States.
  • Flexible work environment with primarily Pacific Time-aligned workflows and accommodation for other U.S. time zones where possible.
  • Medical, dental, and vision insurance.
  • 401(k) matching.
  • Unlimited PTO with minimum time-off expectations.
  • Paid parental leave.
  • HSA and FSA options.
  • Monthly phone and internet stipend.
  • Annual learning and professional development stipend.
  • Voluntary life, accident, hospital, and critical illness insurance.
  • No commute, with the ability to work remotely from anywhere in the U.S.
  • Opportunity to contribute to a rapidly scaling healthcare technology environment and help shape clinical quality practices across multiple markets.