Clinical Quality and Safety Specialist (RN / PA)

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

We are looking for a dedicated and experienced clinical professional (Registered Nurse or Physician Assistant) with a passion for quality, systemic problem-solving, and a proactive safety culture to join our team. Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams—join us to make a difference in people’s lives!

The ideal candidate will play a critical role in ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. In this role, you will be a champion of our "Proactive Care Culture" - viewing incidents and complaints not as individual failures, but as opportunities to identify system vulnerabilities and implement actionable, lasting improvements. You will leverage your clinical background to balance clinical complaint management with proactive quality improvement (QI) initiatives.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Clinical Complaint Management & Patient Advocacy

• Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.
• Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution.
• Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.
• Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.

Incident Review & Systems-Level Safety Analysis

• Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.
• Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities.
• Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks.
• Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.

Quality Improvement (QI) & Safety Culture

• Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed