Client Training Manager

<p>Syllo is a software company in the legal space that offers an AI-powered litigation workspace<br>that enables lawyers to safely harness the power of language models. After spending years<br>developing our cloud-based application, Syllo's platform is now used by a wide range of legal<br>professionals — from the largest law firms in the world to the most prestigious law schools.<br><br>We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and<br>engineers. We hold each other accountable to achieve ambitious goals in a timely way while<br>treating one another with respect and understanding. If you're excited about AI and passionate<br>about being part of a remote team that seeks to transform the legal practice, then read on!<br><br>We are seeking a Client Training Manager to join our training department. In this role, you own<br>the training relationship for Syllo's largest accounts, delivering white-glove service that directly<br>shapes retention and expansion. You design and execute account-specific learning programs,<br>maintain dedicated client portals, and translate usage data into actionable insights for clients.<br>This is a senior individual contributor role at the intersection of instructional expertise and legal<br>domain knowledge.<br><br><strong>Key responsibilities</strong></p>

<ul>

<li>Own the end-to-end training relationship for a defined book of Syllo's largest accounts,<br>serving as the primary training point of contact for each</li>

<li>Conduct learning needs assessments with client stakeholders to design account-specific<br>curricula that reflect actual workflow and role requirements</li>

<li>Deliver live and asynchronous training sessions tailored to each account's use cases, skill<br>levels, and Syllo configuration</li>

<li>Build and maintain a dedicated client portal for each account, ensuring content is<br>current, organized, and accessible to the right users</li>

<li>Produce monthly and quarterly learning analytics reports for clients</li>

<li>Collaborate with the Instructional Designer to ensure LMS modules reflect your<br>accounts’ needs and with subject matter expert training leads to ensure curriculum<br>development reflects latest workflows</li>

<li>Capture client feedback and surface recurring pain points or feature gaps to the product<br>and client account teams<br><br></li>

</ul>

<p><strong>Qualifications</strong><br>Note: this is a wish list. Please do not hesitate to apply if you only have some of these<br>qualifications, especially if you come from a less traditional background. We value both current<br>skills and proven potential, and will give you an opportunity to present your best foot forward<br>as part of our hiring process.</p>

<ul>

<li>5+ years of experience in customer-facing training, customer success, litigation, or<br>account management, preferably in legal tech or a law firm</li>

<li>Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred</li>

<li>Demonstrated ability to manage complex client relationships at the enterprise level,<br>including senior stakeholders at law firms or in-house legal teams</li>

<li>Experience designing and delivering training programs tailored to distinct audience<br>segments</li>

<li>Comfort working with learning analytics platforms and translating data into client-facing<br>narratives</li>

<li>Experience with LMS platforms and client portal tools</li>

<li>Strong project management skills and a track record of managing multiple accounts<br>simultaneously without dropping commitments</li>

</ul>

<p><strong>Capabilities</strong></p>

<ul>

<li>Accountability: you follow through on commitments on your accounts</li>

<li>Client focus: you think about what the client needs before they ask, and you design<br>programs that reflect that</li>

<li>Communication: you speak clearly to internal and external stakeholders</li>

<li>Judgment: you know when to escalate a client concern and when to solve it yourself</li>

<li>Adaptability: you tailor your approach to the account, not the other way around<br><br></li>

</ul>

<p>Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K – $160K, with potential for a higher range for exceptional candidates. Total compensation package includes equity and benefits.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">United States - Remote Pay Range</div><div class="pay-range"><span>$130,000</span><span class="divider">—</span><span>$160,000 USD</span></div></div></div>