Client Support Representative
About the role
About the Role
As a Client Support Representative at Campminder, you will help camp directors, staff, and parents navigate the Campminder platform and answer questions by phone or help tickets. Your mission is to provide world-class support with empathy, humility, and heart, while learning something new every day about the platform, clients, and the camp community.
What You'll Do
- Deepen and broaden your understanding of the Campminder platform through a comprehensive 3-week training
- Refine phone and email communications to be efficient, empathetic, comprehensive, tactful, and clear
- Identify product or procedural improvements and take ownership to move them forward
- Maintain accurate records in our customer relationship management (CRM) system
Successful Candidate
- Has thrived in a role directly supporting clients for the majority of the day
- Understands when to dig in and double down based on increased volume and business needs
- Seeks out opportunities to help others
- Is the go-to friend for technology help because they quickly learn and teach new software/technology
- Is curious and willing to use AI and other emerging tools
Why Join Campminder
- Stable, profitable company with 20+ years of experience and a loyal, growing customer base
- Build software for summer camps, enabling meaningful experiences for kids
- Work on interesting, ambitious projects that create real value for clients
- Genuine commitment to work/life balance and flexible working arrangements
- AI-Enabled approach with investment in emerging technology
- Listed on Outside Magazine's 50 Best Places to Work for 7 consecutive years
Compensation & Location
Status: Non-Exempt (eligible for overtime pay)
Ideal start: September 2026
Compensation: Target hiring range is $47,500 plus participation in our Annual Bonus Program with eligibility for up to $3,000. Actual compensation commensurate with experience and skills.
Flexible Working Location: Employees may work 100% remotely within the United States or choose a hybrid schedule at the Boulder, CO office. Remote work requires a reliable, high-speed internet connection.