Client Success Manager

About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

• a commitment to personal development,
• guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
• excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
• team building events, team lunches/ happy hours, and other company wide events
• a supportive, caring environment dedicated to continuous learning and growth.

Responsibilities

• Manage client relationships within our general segment of business, evaluating 'client health' to proactively schedule and conduct check-in calls.
• Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
• Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
• Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
• Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
• Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
• Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.

What We’re Looking For

• Undergraduate degree or relevant experience
• 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
• Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
• Strong technical, organizational, and project coordination skills, alongside strong attention to detail
• Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
• Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
• Positive demeanor, trustworthy character, and consistent work ethic
• Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
• Understanding of real estate and the real estate profession is a plus, but not necessary