Client Success Manager
About the role
Client Success Manager Location: Remote | Type: Full-Time | Team: Client Success PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you! About the Role As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
What You’ll Do
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
- Bridge implementation to launch by configuring platforms and training users
- Lead regular client meetings and health reviews
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs
- Capture insights and feedback to support product enhancements
- Represent our brand at conferences, campus visits, and webinars
- Cultivate client champions for case studies and community engagement
- Maintain meticulous records in Salesforce and Vitally
- Embrace coaching and continuously deepen your product and industry knowledge
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
- Proactively identify churn risk, and produce and execute success plans
Who You Are
- 2+ years of experience in customer success or service within B2B SaaS
- Tech-savvy and quick to master new platforms
- Clear communicator who loves solving problems creatively
- Professional, empathetic, and detail-oriented
- Adaptable and energized by change
- Familiarity with CORE ELMS or CORE CompMS (a plus)
- Experience in healthcare, tech, or higher ed (bonus!)
- Project management skills and CRM experience (extra points!)
- Bachelor’s degree required Please note, this is a US-based full-time role.
Perks & Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture