Client Success Manager - Payer - Remote

You will:

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What you will bring to the table:

• 3-5 years of Account Management experience
• Project management experience preferred
• BS degree in business, technology or related field
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• Advanced Excel skills, some knowledge of sql queries preferred
• Excellent written and oral communication skills
• Strong bias for action and collaboration and well developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a relaxed work environment