Client Success Manager

About OpenAP

Founded and owned by the largest television networks in the U.S., OpenAP is a collective of innovators fundamentally changing how advertising is bought and sold across the premium video ecosystem. Together with our partners, we are powering a more sustainable model for ad-supported television by:

• Connecting advertisers with the precise audiences they want to reach
• Connecting publishers and platforms to enable holistic, cross-screen targeting and measurement
• Connecting people with relevant brand messages that enhance the viewing experience

About the Role

OpenAP is seeking a Client Success Manager to support and grow our agency and brand relationships across an assigned book of business. This role serves as a trusted advisor to clients, helping them successfully activate, manage, and measure audience-based advertising campaigns through OpenAP's platform and solutions.

The ideal candidate is client-focused, proactive, highly organized, and committed to team success. They are comfortable managing multiple priorities, collaborating cross-functionally, and communicating effectively with both internal and external stakeholders. This individual will play a critical role in delivering an exceptional client experience while helping drive customer satisfaction, retention, and long-term growth.

Responsibilities

Client Relationship Management

• Manage and grow relationships across an assigned portfolio of agency clients.
• Serve as the primary point of contact for clients throughout the campaign lifecycle, providing timely, professional, and solutions-oriented support.
• Build trusted relationships with client stakeholders while representing OpenAP's products and services.
• Monitor account health, proactively identify risks and opportunities, and recommend solutions that support client growth.
• Support account retention, renewal, and upsell efforts through strong client engagement and partnership.
• Participate in client-facing activities, including in-person meetings and client entertainment for relationship building.

Campaign Execution

• Lead pre-campaign planning, campaign activation support, mid-campaign check-ins, and post-campaign reporting and analysis.
• Consult clients on audience activation strategies, campaign execution, and measurement best practices.
• Leverage campaign performance data and Platform insights to deliver strategic recommendations and optimize client outcomes.
• Conduct client-facing OpenAP Platform demonstrations, reporting walkthroughs, and educational sessions to drive Platform adoption and utilization.
• Lead both in-person and virtual client presentations, business reviews, campaign recaps, and strategic discussions, translating campaign performance into clear, actionable recommendations.

Cross-Functional Partnership

• Partner closely with Agency Development, Publisher and Audience Solutions, Product, Operations, and other cross-functional teams to deliver successful client outcomes.
• Coordinate cross-functional alignment on client priorities, ensuring timely communication of updates, recommendations, insights, and next steps.

Operational Excellence

• Maintain a high level of organization and follow-through across client requests, deliverables, and deadlines.
• Identify opportunities to improve client workflows, internal processes, and operational efficiency.

Team & Culture

• Foster a collaborative and growth-oriented team environment through knowledge sharing and continuous improvement.