Client Success Manager

Our Mission

Nift’s mission is to reshape how people discover and try new brands by introducing them to new products and services through thoughtful "thank-you" gifts. Our customer-first approach ensures businesses acquire new customers efficiently while making customers feel valued and rewarded.

What you will do:

• Identify and execute opportunities for upselling and cross-selling, crafting solutions / recommendations that enhance client results and experience
• Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases
• Work closely with the Sales team and internal teams to identify and resolve product, policy, or process challenges that impact campaign performance
• Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift’s managed service platform for brands and advertisers
• Set and manage expectations with clients while fostering strong, long-term partnerships
• Collect, analyze, and present data to both internal and external stakeholders, ensuring performance insights are communicated clearly and effectively
• Gain a deep understanding of each client’s business goals, industry landscape, and challenges. Leverage insights and data to craft compelling narratives and actionable campaign recommendations
• Stay informed about industry trends, competitor strategies, and market shifts to provide clients with valuable insights and recommendations
• Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals

What you need:

• Minimum of 7 years of account management and/or client success experience, with digital advertising
• Prior experience launching, managing, nurturing, and scaling relationships with brands and advertisers.
• Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
• Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI
• Strong ability to analyze and interpret client data to craft compelling performance stories