Client Success Manager
About the role
What you'll do:
Account Management: You create a culture of alignment, collaboration, and accountability with your client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide references, case studies, and testimonials.
Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward.
Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.
What you bring:
Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector.
Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums.
Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience.
Why Force
At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey–from preparation through full recovery. Partnering with leading health systems across the country, we combine clinical expertise, technology, and human-centered design to deliver care that is more connected, more consistent, and more personalized.
As we enter our next phase of innovation and expansion, we’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare. If you’re passionate about transforming how patients heal and how clinicians deliver care, you’ll have the opportunity to make a real and lasting impact here.
At Force Therapeutics, the well-being and growth of our team members comes first.