Client Success Manager, Enterprise Accounts

<div class="content-intro"><p><strong>About OfficeSpace: </strong></p>

<p>OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  </p></div><p></p>

<p class="font-claude-response-body break-words whitespace-normal"><strong>About the role</strong></p>

<p class="font-claude-response-body break-words whitespace-normal">As an Enterprise Client Success Manager, you own the success of our most strategic customers. You build executive partnerships, drive measurable business outcomes, and help global organizations maximize the value of OfficeSpace.</p>

<p class="font-claude-response-body break-words whitespace-normal">You combine strategic thinking with operational excellence. You use AI to surface insights, predict risk, and scale your impact—while building trusted relationships that keep people at the center of every customer experience.</p>

<p class="font-claude-response-body break-words whitespace-normal"><strong>What you'll do</strong></p>

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<li class="font-claude-response-body whitespace-normal break-words pl-2">Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Build trusted relationships with executive sponsors and business leaders, becoming a strategic advisor throughout the customer lifecycle.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Use AI-powered customer success platforms to monitor customer health, predict risk, recommend next-best actions, and identify expansion opportunities.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to measurable business impact and ROI.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with Sales to develop account strategies that support renewals, expansion, and long-term customer growth.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead renewal planning and executive renewal conversations that reinforce customer value and business outcomes.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Advocate for customers by partnering with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Translate customer feedback into actionable insights that improve our product, customer experience, and go-to-market strategy.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Design AI-assisted customer engagement workflows that improve operational efficiency while preserving meaningful customer relationships.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Analyze customer data, industry trends, and organizational change to proactively guide enterprise customers through workplace transformation.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Act as an AI-first operator by orchestrating AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and opportunity discovery—validating recommendations through sound business judgment.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Champion continuous improvement by identifying scalable playbooks, automation opportunities, and best practices across the Customer Success organization.</li>

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<p class="font-claude-response-body break-words whitespace-normal"><strong>What you'll bring</strong></p>

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<li class="font-claude-response-body whitespace-normal break-words pl-2">6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong executive presence with the ability to influence C-level decision makers.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Expertise building executive business reviews, strategic account plans, and long-term customer success strategies.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Strong analytical thinking with the ability to translate data into executive-level recommendations.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Exceptional organization, prioritization, and program management skills across complex enterprise engagements.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent executive communication, stakeholder management, and cross-functional collaboration skills.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">A customer-first mindset that balances technology with empathy, trust, and long-term partnership.</li>

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<p></p><div class="content-conclusion"><p><strong data-stringify-type="bold">Why OfficeSpace?</strong></p>

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<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">High-Performance Culture</strong>: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Ownership and Accountability</strong>: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Technology-Forward</strong>: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Growth Mindset</strong>: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Innovation and Agility</strong>: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Collaborative, Results-Driven Environment</strong>: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.</li>

<li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Competitive Benefits and Rewards</strong>: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.<br><br><em>OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law. </em></li>

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