Client Success Leader

About the Opportunity

At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will focus on client interactions, operational processes and procedures, and improving client success/satisfaction within our payment integrity platform. The ideal hire will ensure timely issue resolution and take action on anticipated client needs to deliver value. You will collaborate closely with operational and technical teams, both internally and externally, to optimize operational success and ensure the Machinify team delivers the best value to our clients through exceptional support strategies.

What you’ll do

• Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies
• Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
• Identify actionable insights from healthcare claims data and results
• Project financial results and company revenue based on KPI data and business dynamics
• Review all client-facing reporting for accuracy, including reports on
  • Impacts of policy customizations or modifications
  • Comparing actual results to expected or projected results